Shipping & Delivery Policy

We have a happy announcement to make!

According to the guidelines set by the Government of India, we will now be able to deliver our products in the Green, Orange and Red zones. However, we still haven't resumed deliveries to the containment zones.

We assure you that all safety and sanitary measures are being adopted to ensure the health and safety of our team and hygiene of our products. In order to ensure zero contact delivery for your safety, as well as the safety of those involved with us for making deliveries at your doorstep, we are currently accepting only pre-paid orders.

Going Digital is the need of the hour. So sit back in the comfort and safety of your home, and Order online. We’ll do our best to deliver your goods at your doorstep, as early as possible. Also, please stay connected with us through our social media accounts on Instagram and Facebook @bhaili_official, and share your thoughts. We are in this together and care about you.

#StayHome #StaySafe #StayStrong.

Team BHAILI.

UPDATE ON DELIVERIES:

Our team is making all efforts required to provide the products and services our customers need at this crucial time. Please bear with us in case delivery of orders at your location takes longer than usual.

Please find below some commonly asked questions related to our shipment and delivery during the COVID-19 pandemic, and how it is impacting our operations and customer service.

FREQUENTLY ASKED QUESTIONS:

1. Will My Order And Shipment Be Delayed Due To COVID-19?

- The ready to ship items (sarees and dupattas) will be dispatched within 7 working days from the date of placing your order. However, make to order items can take anywhere between 7-15 days to dispatch. You may also experience temporary delays as a result of the additional safety measures we are taking to help protect our servicing teams. Any delays or changes to your order timing will be communicated via email. You may also write to us at support@bhailionline.com or contact us from the 'My Account' section on our website.

2. Can I Contact Customer Service During This Time?

- Absolutely! Our customer care service is available 9:30 AM to 6:00 PM from Monday to Saturday. You may write to us at support@bhailionline.com or contact us from the My Account section on our website, at any time.

3. Can I Cancel My Order Due To COVID-19?

- The Cancellation policy of Bhaili as mentioned on the website applies here. If unfortunately you have to cancel an order, please do so within 24 hours of placing that order by contacting us at support@bhailionline.com (Please mention your order number in the subject box of the e-mail, to help us quickly process cancellation ) or calling us at 7042447390 (between 9.30am to 6.00pm, Monday to Saturday).

SHIPPING POLICY

CURRENTLY, WE SHIP ONLY WITHIN INDIA. FOR DETAILS, REFER TO OUR BELOW MENTIONED SHIPPING POLICY -

Bhaili has a non-refundable flat shipping rate of INR 100 per order.
All online orders carry a INR 100 shipping charge.
We ship from our Delhi Office.
Once your order is ready and dispatched, it is usually delivered within 7 days. We partner with reputed courier services, so that your products reach you on time.
Made on Order products take 07-15 working days to dispatch.
As soon as we ship your product, the tracking information is sent to you via an email.

WE OFFER THE FOLLOWING PAYMENT OPTIONS -

Free Cash On Delivery for Domestic Orders only upto Rs.5,000/-.
Paypal.
Debit/Credit Cards.
Net Banking.
Bank Transfer

If pin code provided for Cash on Delivery is not in the serviceable area, any pre-paid payment mode needs to be used.

BULK QUERIES & CORPORATE ORDERS

We surely do bulk/wholesale orders.

For Bulk Queries & Corporate orders, please write to us at sales@bhailionline.in

You are requested to contact for Bulk queries after you get a list of required items ready.
For samples required for FUTURE bulk orders, you are requested to place the orders on the website only.