Is my purchase eligible for exchange, and how do I exchange my purchase?

 Your purchase is eligible for exchange only if it meets the following conditions: 


• Products purchased during sale are not eligible for return or exchange .

  • If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
  •  If your purchase meets our return criteria stated above, please contact our support team within 5 days of delivery with the following information: - 
    Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

    You may contact us via email at support@bhailionline.comor call our customer care at +91 7042447390 from Monday to Saturday, between 10:00 AM to 5:00 PM (IST). We will look into the issue and respond to you within 48 working hours. 

    A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact.

When will I receive the exchanged item?

Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in the standard delivery time.

 

When will I receive my credit note?

  • Once our team conducts a quality check at our warehouse, we will offer you a credit note.

    • We offer credit notes only.

    • If your purchase is eligible for a free return or exchange as explained above, the credit note will also include the proportionate shipping charge.

    • The credit note will be valid for a year from the date of issuance, and can be redeemed online.

 

Terms and conditions

  • Credit notes for any returns or exchanges will only be sent to the registered email address or the email address that has been used to make the purchase.
  • Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note.
  • Proportionate shipping will be refunded in the form of credit note only if it meets our conditions for a free return i.e. a quality or wrongly delivered product.
  • We offer size exchanges in case of clothing, only for the same product or style you have purchased.
  • We are unable to entertain requests to replace a product with a different product or style, even if the price is the same.
  • Exchange of the purchased item is offered only once.